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Thursday, 6 October 2016

Telkomtelstra - We are One!

It’s official. This little joint venture that went live in 2015 is now one year old! The day that we opened our doors to prospective customers, shared with them the immersive experience that they would have using our managed services through our Customer Experience Centre - and activated our first customer, is a day that will stay with me for a long time.

To have reached our launch day, it had already been an amazing journey from sitting in the basement of a hotel with a group of Telkom and Telstra folks asking ourselves what exactly this joint venture should look like. From those humble beginnings to get to where we are now is simply amazing.  It’s exciting to consider that since that first activation a year ago we have now contracted over 50 customers, recruited over one hundred employees and developed a suite of services across Managed Networks, Cloud Infrastructure and SaaS. All of this being built on a solely cloud enabled architecture across the operations and business systems, providing us with the ability to scale. However, equally important, was to ensure systems could be integrated and thus avoiding unnecessary rework or risk of inaccurate data.

I remain excited for the customer experience that we have been able to provide and the ongoing self-awareness that we can never stop improving our customer experience. We must always ensure that we hear the voice of our customers clearly.  The introduction of the telkomtelstra Infinity Portal has provided our customers with the first end-to-end view of the real time performance of their ICT services, in the form of an easy access web platform. I look forward to the day where we can leverage the value of Artificial Intelligence to inform customers, in a business language, of proposed actions, that seeks to continually improve their services. This means responding at a pace that will ensure ICT remains a business enabler for companies in an every changing economic landscape.

I am very proud to have been part of this team to establish a culture of collaboration, accelerated innovation and customer centricity. I am excited to see what the future holds for this joint venture – one which has overcome start-up challenges, sought to address customer challenges and provide both of its parents with a view into the possible, when it comes to Managed Services in Indonesia. I look forward to seeing telkomtelstra continue to set the standard on what managed services should be in a growth market like Indonesia. The validation of that is seen in the voice of our customers who remain our best advocates!

As a 1 year old, we have now learned to walk, we have had a few stumbles but we are on our feet. Now we are starting to show what we can do in a dynamic market like Indonesia and hopefully prove our value to both parents. My personal hope is that as managed services in markets like Indonesia over the years to come become more common, the market will continue to look to the likes of telkomtelstra as to what the next evolution of managed services could look like in these rapidly growing markets. So with that, I wish telkomtelstra a Happy Birthday and look forward to seeing it celebrate many more to come.